One Size Fits One: Building Relationships One Customer and One Employee at a Time

One Size Fits One: Building Relationships One Customer and One Employee at a Time received critical acclaim from the business press and the endorsement of top CEOs by laying out the ten rules for what customers want—in their own blunt words—and showing how your company can begin to develop the personalized relationships necessary to build loyalty. This updated Second Edition places a much stronger emphasis on distributed leadership throughout an organization, which is needed to build enduring customer relationships.

One Size Fits One: Building Relationships One Customer and One Employee at a Time by Tom Parker & Deborah C. Stephens

Speak Your Mind